FAQs

GENERAL INFO: We’re here to help

As a solution focused lighting supplier- your desired outcome for any lighting project is our top priority over just what specific light we can sell you. Are there performance requirements, budget constraints, or energy reduction targets? Our lighting specialist are here to help you meet those priorities and achieve the best results.

We are located at:
2880 North Berkeley Lake Road NW
Suite 8
Duluth, GA 30096

We are available Monday thru Friday, 8:00 am to 6:00pm EST to assist you.
You can reach us at:
Toll Free: 1-877-718-0808 or send us an email at: contact@revolveled.com
Fax: 770-817-0127

We also offer a Chat feature on our website.

Holiday Observance:

New Year's Day  - 1/1
Memorial Day     - 7/5
July 4th.             - 7/4
Labor Day.          - 9/6
Thanksgiving      - 11/25 - 11/26
Christmas's Eve - 12/24
New Year's Eve. - 12/31
 

ORDERS
Mobile Users: What is the best way to shop on revolveled.com?

We know there are times when in the field or at a job site you need quick information. Many of our mobile users prefer to utilize our detailed Filter options for quick access to products.

How do I create an online account?
There are 2 ways to create an account.
Option 1: Click on the “Login/Signup” link on top of our website then click “Create your account” on the popup window and complete the required fields.
Option 2: During the checkout process, click on the “Login/Create account” link under “Contact information” and complete the required fields.
What if I forget my password? No problem, Go to Log-in, Click Recover Password, enter your email address and submit.
We will send you a Reset Link Email from Revolve LED.
What type of Payments do you accept?
We accept all Major Credit Cards: AMEX, Discover, Master Card and Visa. Along with Amazon Pay, Shopify Pay and PayPal
I just placed an online order and need to cancel /change it - What do I do? Contact customer service at 1-877-718-0808 or email us at contact@revolveled.com ASAP.
Can I call to place an order via phone?

Of course! We understand customers have internet issues or just prefer their order(s) to be handled direct. Call us at Toll Free: 877-718-0808. Only Amex, Discover, Master Card and Visa can be accepted over phone.

How do I enter a PROMO/DISCOUNT CODE for an online purchase?
At Check-out you will see the Discount Code ‘open box’ to enter code- the click Apply
How do I get a Copy / Invoice of my order?

Once logged into your account, go to order history and click on the order that you need an invoice for. On top of the order detail page, you will find “Click here to download your invoice” link.


SHIPPING:
When will my order arrive?

We do our best to ship every order accurately, safely and in a timely manner. Orders are processed during normal business hours Monday through Friday. Orders for Quick-Ship items ship same day if order is received prior to 2:00pm EST- with LTL orders shipping the following business day. Most orders are processed within 48 hours of receipt and generally arrive in 3-5 business days.

Can you ship to a PO Box?
We do not ship to PO Boxes or AP/FPO addresses. Please contact us directly to see if we can assist with a shipping solution for you: 1-877-718-0808
Has my order shipped- how do I track my order?
Once logged into your account, you will see the ship via tracking information For UPS: Click on tracking number to be directed to official UPS website. Login in to your account here.
What if I am missing an item from my shipment?

Sometimes multiple item shipments do become separated during transit- if not received please contact Customer Service at 877-718-0808 ext 105. We will be glad to assist with tracing or replacement process.

What if my order arrives damaged?
Do not throw away any damaged packaging and contact Customer Service at 877-718-0808 ext 105. We will assist with any damage claim(s) if necessary and replacements.
Do you ship to Alaska, Hawaii, Puerto Rico or Internationally?

We do ship to Alaska and Hawaii, however these states do not qualify for free shipping. Shipping charges will be added to your order. We do not ship to Puerto Rico or Internationally at this time.

My order totaled over $199 Free Ship- why was I charged shipping? Shipping Policy: Click here to review Revolve Led Shipping Policy.
What information do you collect when I place an online order with Revolve LED?
View our Privacy policy Here

RETURNS: Refunds and Exchanges
What if my product is defective?

Please inspect all items before installation. Please contact Customer Service at 877-718-0808 ext 105 should you find a product is defective and does not perform as stated. We will assist you through technical support and any replacement(s) if deemed necessary.

How do I make a Return?
To start an Order or Product Return click here.
How fast do I receive my refund on an approved RMA?
Return Policy: Click here to review Revolve LED Return Policy.

SERVICES:
Interested in earning points that turn into Rewards for every purchase?
Put profits back into your pocket! View our REWARDS Program here.
Do you offer Technical Support?
Absolutely! Call technical support at 877-718-0808 ext 103.
How do I find product specification sheets and installation instructions?
Product specification sheets and installation instructions can be found on each specific product page under the “Downloads” tab.
How To Request a Quote: Do you have a need for quantity items or multiple products?

On the product page of the item that you are interested in, adjust the quantity and click on “Add to Quote”. Continue to browse for your next product if you have multiple items in your project. Once done, click on “view quote” and complete all required fields and submit for quote.

Lighting Layout – Free Service for our customers

Need help in getting started on your upcoming lighting project? We're here to assist with layouts and selection, helping meet your budget or energy reduction targets. Tell us a little about your project and one of our certified lighting specialist will follow up with you. Click here to begin.

Preferred Contractor/Electrician/ Facility Maintenance accounts

At Revolve LED, we value the opportunity to work with our electricians, facility managers and contractors to provide high quality, energy efficient lighting solutions to meet all their applications. As an approved preferred contractor account, we offer a number of benefits from this partnership. Register Here.

Do you offer Business / Commercial Net 30 Accounts?

Yes we do, Contact our office during business hours to request a Net 30 Credit Application.

Do you accept Municipal Purchase Orders?
Yes we do. Hard copy Purchase Order required for a Minimum Order total of $500.
Please call 1-877-718-0808 ext 102 for product availability and processing.
Email Purchase Order to: contact@revolveled.com or Fax: 770-817-0127
Warranty: Please visit our warranty page for more details.